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PRIVACY POLICY

We understand that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of ourclients and will only collect and use personal data in ways that are described here, and in a way that is consistent with ourobligations and your rights under the law.

What Does This Notice Cover?

This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.

What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
The personal data that weuse is set out in Part 5, below.

What Are My Rights?

Under the GDPR, you have the following rights, which wewill always work to uphold: The right to be informed about ourcollection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 11.

The right to access the personal data.
The right to have your personal data rectified.
The right to be forgotten.
The right to restrict (i.e. prevent) the processing of your personal data.
The right to object to ususing your personal data for a particular purpose or purposes.
The right to data portability. 
Rights relating to automated decision-making and profiling.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about ouruse of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

What Personal Data Do You Collect?

We may collect some or all of the following personal data:

Name

Address

Email address

Telephone number

Payment information

How Do You Use My Personal Data?

Under the GDPR, wemust always have a lawful basis for using personal data. This may be because the data is necessary for ourperformance of a contract with you, because you have consented to ouruse of your personal data, or because it is in ourlegitimate business interests to use it. Your personal data may be used for one of the following purposes:

Supplying ourservices to you. Your personal details are required in order for usto enter into a contract with you.

Personalising and tailoring our services for you.

Communicating with you. This may include responding to emails or calls from you.

Supplying you with informationby emailandpost that you have opted-in to (you may unsubscribe or opt-out at any time.

How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):

Until you are no longer a customer.

How and Where Do You Store or Transfer My Personal Data?

We will only store or transfer your personal data within the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the GDPR or to equivalent standards by law.

The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:

Only keeping your details on a paper copy, and on my online diary (called timely).

Customer get email reminder about lessons with their details.

Do You Share My Personal Data?

We will not share any of your personal data with any third parties for any purposes, subject to the exception as stated below and for performance on this contract.

If any of your personal data is required by a third party, as described above, wewill take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, ourobligations, and the third party’s obligations under the law.

How Can I Access My Personal Data?

If you want to know what personal data wehave about you, you can ask usfor details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses as stated in this Notice.  There is not normally any charge for a subject access request.

Wewill respond to your subject access request within one month of receiving it.

How Do I Contact You?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please see contact page.